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Jennifer L. Roberts
jlr4615@gmail.com
O B J E C T I V E
I am currently a junior at Indiana University Bloomington, pursuing my Bachelor of Arts in General Studies with an Emphasis on Arts & Humanities.  
Upon graduation, I will be applying to the IUB's prestigious School of Library and Information Science (SLIS).  My current goal is to become a public 
librarian while I work on my writing, but I am open to learning about the various pathways and career choices open to me as a SLIS graduate student.

I started publishing "fanfiction" on the Internet around the turn of this century.  I've been writing original stories since elementary school, and I have 
created an archive of both my original and fanwork fiction that I add to as I convert my stories into a web-based format.  Most of my stories are 
typical medieval fantasy-based, with some dabbling in science fiction.  My most recent work is a story set in a modern era but with certain Steampunk 
elements (such as zeppelins) brought into today's world.
Q U A L I F I C A T I O N S
Excellent verbal and written communication skills.  I am able to effectively communicate with customers, peers and management in casual and formal
situations.
Above average writing skills include grammar, punctuation, spelling, and mechanics.
Strong analytical and problem solving skills.  I can quickly assess and organize diverse components of a project into a workable plan.
Good organizational skills.  Very successful in setting up and maintaining efficient and effective records, tracking tools, etc. to assure smooth work 
operations.
Computer proficiency: typing 95 wpm, experience with many programs and operating systems; more information below in Computer Skills section.
Fourteen years customer service experience, including supervisor positions.  Ten of these years in retail operations.
Some knowledge of Spanish and Japanese.
W O R K    H I S T O R Y
November 4th 2007 - Present
Computer Consultant - IUB UITS/TCC
Customer service, troubleshooting software/limited hardware problems with computers & printers, helping with Adobe and Microsoft products
September 2004 - December 2006
Connection Center Associate - Wal-Mart 3313 W St Rd 45
Customer service, inventory, cash handling, sales in cellphone, satellite TV and radio department
February 2003 - September 2004
Cashier/Sponsor - Wal-Mart 3201 W St Rd 45
Customer service, cash handling, training of new cashiers
January - April 2002-2006
Office Help (Seasonal) - Robert Ralston, CPA, 400 W 7th St, Ste. 103
Assembling, filing, and data entry of tax returns, answering phone (through end of tax season)
November 2002 - February 2003
Layaway Department - Kmart 3175 W 3rd St
Customer service, work in many different departments, stock, straightening
August 2001 - February 2003; February 2007 - November 2007
Customer Service Rep/Night Manager - Movie Gallery 2560 E 3rd St
Working cash register, customer service, opening and closing store, making bank deposits, shift supervisor
April 2000 - July 2001
Assistant Manager - Blockbuster 4901 S Emerson, Indianapolis
Working cash register, selling products, customer service and interaction, making bank deposits, opening/closing store
November 1999 - March 2000
Cashier - Meijer Store E Southport Rd, Indianapolis
Working cash register, customer service
April 1999 -June 1999
Cashier - Hills Department Store, Bloomington, IN
Working cash register, customer service
1998-1999
Student Supervisor - 17th St. Cafe, Briscoe Dorm
Shift supervisor; office work, counting cash drawers, distributing paychecks, customer service
1997- 1998
Cashier - Wright Place Food Court
Cashier and some slight food service experience. Interaction with customers and co-operation with co-workers
E D U C A T I O N
High school diploma, Schaumburg High School, Schaumburg, IL,  1996
Currently a junior at Indiana University, Bloomington, IN, 1996-1998, 2007 - Present
C O M P U T E R    S K I L L S
Microsoft Windows 95, 98, XP Pro, Vista.
Good knowledge of HTML, XHTML, CSS. I have created various personal websites using XHTML & CSS; I have used Notepad, CuteHTML and Dreamweaver to create these sites.
Familiarity with Microsoft Office, especially Word, Access, and Excel, Adobe Photoshop and Dreamweaver.
Last typing test: 94 wpm with 4 errors.
© J.L.Roberts Last Updated:

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