- Excellent verbal and written communication skills. I am able to effectively communicate with customers, peers and management in casual and formal situations. Above average writing skills include grammar, punctuation, spelling, and mechanics.
- Strong analytical and problem solving skills. I can quickly assess and organize diverse components of a project into a workable plan.
- Good organizational skills. Very successful in setting up and maintaining efficient and effective records, tracking tools, etc. to ensure smooth work operations.
- Computer proficiency:
- Last typing test: 95 WPM with 4 errors
- HTML
- Basic XHTML
- Basic CSS
- Microsoft Word
- Adobe Dreamweaver
- PowerPoint
- Microsoft Access (some)
- Microsoft Excel (some)
- Adobe Photoshop (some)
- OpenCanvas
- Operating systems:
- Windows 7
- Windows Vista
- Windows XP
- Windows 8
- Apple OS X
- Software available at home:
- Microsoft Office (Word, Access, Excel, PowerPoint)
- GIMP
- OpenCanvas
- WinSCP (FTP program)
- 18 years customer service experience, including supervisory positions. Ten of these years in retail operations.
- Some knowledge of Spanish and Japanese.
© J.L.Roberts
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